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Operational Master Agreement ยท Student & Enterprise Governance

Terms & Conditions

The contractual terms governing course enrollments, lab cloud usage, corporate training engagements, and managed IT service delivery at LearnTech Academy.

๐Ÿ•’ Last Updated: March 15, 2026 โ€ข ๐Ÿ“œ Version 3.2 โ€ข ๐Ÿ“‘ Master Operational Agreement
Legally Binding Agreement

Terms of Service & Master Subscription Agreement

Effective Date: January 1, 2026
Last Updated: March 15, 2026
Version: 4.1

Table of Contents

  • 1. Acceptance & Entity
  • 2. Academic Admissions
  • 3. Fees & Billing
  • 4. Refund & Cancellation
  • 5. IT Services & SLAs
  • 6. Intellectual Property
  • 7. Code of Conduct & Labs
  • 8. Disclaimers & Limits
  • 9. Dispute Resolution
  • 10. Modifications & Contact

Questions About Contracts?

For custom enterprise training Master Service Agreements (MSAs) or IT procurement terms, reach our legal desk.

Email Legal Team

Summary of Key Provisions

By enrolling in courses or commissioning IT services with LearnTech Academy, you enter into a legally binding contract. Key tenets include our clear 7-day self-paced money-back guarantee, our strict prohibition on redistribution of courseware, our responsible cloud lab compute rules, and our adherence to formal Statement of Work (SOW) uptime SLAs.

1. Acceptance of Terms & Entity Information

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (whether an individual learner, corporate sponsor, or enterprise client) and LearnTech Academy ("LearnTech Academy", "we", "us", or "our"), with registered campus at Melur, Madurai, Tamil Nadu, India (Landmark: Online).

Your registration for any course, access to our learning management system (LMS), payment of tuition or service fees, or formal execution of an IT Services agreement signifies your unconditional acceptance of and agreement to comply with these Terms.

2. Academic Admissions, Enrollment & Delivery

The following standards apply to all academic certifications, bootcamps, and workshop tracks:

  • Eligibility & Prerequisites: Learners are responsible for ensuring they fulfill the technical prerequisites detailed on individual course pages before enrollment (such as basic programming familiarity or database knowledge).
  • Batch Scheduling & Mode: Live interactive batches are conducted on pre-announced dates and timings. While we endeavor to maintain schedules strictly, LearnTech Academy reserves the right to postpone a batch start date by up to seven (7) calendar days due to unexpected instructor illness or technical emergencies, with prompt notice.
  • Attendance & Certification Criteria: To qualify for an accredited LearnTech Academy Certificate of Completion, learners must maintain a minimum of 80% attendance in live sessions and satisfactorily submit all mandatory capstone lab projects with passing peer or mentor review.
  • Account Credentials: Student portal logins and virtual lab credentials are strictly personal and non-transferable. Concurrent logins from disparate geographical locations will trigger automated account suspension pending identity re-verification.

3. Fees, Invoicing & Payment Schedules

All tuition fees and IT service retainers are quoted in Indian Rupees (INR) or designated international currencies (USD / EUR) inclusive of applicable Goods and Services Tax (GST) as specified during checkout:

  • Payment Methods: Payments are processed securely via authorized third-party gateways using UPI, Net Banking, credit cards, debit cards, or approved educational loan financing partners.
  • Installment Plans (EMI): Where a student opts for a multi-month EMI financing arrangement through an approved NBFC partner, the learner remains contractually obligated to fulfill EMI obligations irrespective of course completion status.
  • Late Payment for Enterprise Accounts: Invoices for corporate training or managed IT services are payable within thirty (30) days of invoice date (Net-30) unless otherwise stipulated in writing. Overdue accounts attract statutory interest at 1.5% per month.

4. Cancellation, Refund & Batch Transfer Policy

We believe in total transparency regarding our refund schedules. Our refund policy is structured objectively to protect both learner rights and mentor commitments:

Offering Type Cancellation Window Refund Entitlement Conditions & Processing
Self-Paced Online Courses Within 7 days of purchase 100% Full Refund Permissible only if less than 20% of the video curriculum has been consumed and no certification exam attempted. Processed within 5-7 business days.
Live Instructor-Led Batches Up to 48 hours prior to Batch Day 1 100% Full Refund Zero cancellation penalty. Full fee returned to original payment source.
Live Instructor-Led Batches Prior to Session 2 (Class 2) 50% Pro-Rated Refund Deduction covers LMS provisioning, mentor onboarding, and cloud sandbox reservation costs.
Live Instructor-Led Batches After Session 2 commencement No Monetary Refund Learners in good standing may request one complimentary batch transfer to a future scheduled cohort within 6 months.
Corporate Team Training 7+ business days prior to start 90% Refund 10% administrative planning fee deducted; or 100% credit applied toward rescheduled corporate dates.
Managed IT Retainers As specified in Client SOW Pro-rata refund of unused prepaid hours Subject to thirty (30) days written notice as designated in specific Master Services Agreement.

How to Initiate a Refund Request

To request a cancellation, email [email protected] with your student registration ID, transaction receipt, and reason for withdrawal. Verified refunds are credited to the original source method within 5โ€“7 banking days.

5. Enterprise IT Services, Deliverables & SLAs

Where LearnTech Academy provides Managed IT, Cloud Solutions, Cybersecurity, or Software Engineering services to business clients:

  • Scope of Work: Specific project milestones, deliverables, timelines, and acceptance criteria are governed by individual Statements of Work (SOWs) executed under our Master Services Agreement. In the event of conflict, the specific SOW takes precedence.
  • Uptime Guarantees (SLA): For managed cloud retainers, we commit to a 99.9% core service availability target, excluding scheduled maintenance windows announced with at least forty-eight (48) hours advance notice.
  • Change Management: Any client-requested alteration in software specifications, cloud architecture topology, or delivery scope must follow our formal Change Order Protocol and may result in adjusted timelines and billing estimates.
  • Client Responsibilities: Clients must provide timely access to necessary API credentials, testing environments, and authorized technical stakeholders to enable milestone completion.

6. Intellectual Property Rights & Student License

All course content, video lectures, coding exercises, architectural blueprints, slide decks, and proprietary lab sandbox environments remain the exclusive intellectual property of LearnTech Academy:

  • Limited Educational License: Enrolled students receive a revocable, non-exclusive, non-transferable, personal license to view, download, and execute course materials solely for individual, non-commercial educational purposes.
  • Prohibition on Redistribution: You strictly agree not to record, redistribute, publish on torrent/public repositories, resell, reverse-engineer, or commercially exploit any course materials or lecture recordings. Violation results in immediate lifetime ban and legal action for copyright infringement under the Indian Copyright Act 1957.
  • Ownership of Student Project Code: Students retain 100% intellectual property ownership over their original capstone code, machine learning models, and applications developed during their tenure at LearnTech Academy.

7. Code of Conduct & Cloud Lab Fair Use

Our hands-on virtual cloud laboratories offer real-world AWS, GCP, and Kubernetes environments. Every learner must adhere to our strict Acceptable Use Policy:

  • Ethical Cyber Testing Only: Penetration testing, network sniffing, and vulnerability scanning exercises must strictly occur within assigned, isolated sandbox virtual machines. Attempting to scan external hosts, LearnTech Academy production servers, or peers' containers will trigger automatic termination of access and statutory cyber crime reporting.
  • No Cryptocurrency Mining: Deploying crypto miners, denial-of-service botnets, or unauthorized high-bandwidth data relays on academy cloud infrastructure is strictly prohibited.
  • Professional Learning Environment: In live chat forums, discussion boards, and video breakout rooms, learners are expected to treat peers, mentors, and administrators with mutual respect. Harassment, hate speech, or spam will result in immediate disqualification without refund.

8. Warranties, Disclaimers & Career Mentorship

LearnTech Academy delivers industry-grade training and enterprise services adhering to highest technological standards. However:

  • No Guarantee of Employment: While we provide comprehensive career counseling, resume polishing, mock interview drills, and placement introductions with our 120+ corporate hiring partners, LearnTech Academy does not warrant or guarantee placement, job offers, or specific compensation packages. Hiring decisions remain the sole prerogative of external employer organizations.
  • Third-Party Vendor Certifications: Official certification credentials from third-party vendors (such as AWS, Microsoft Azure, Google Cloud, Cisco) require passing exams administered by external testing bodies (such as Pearson VUE) and are subject to respective vendor policies.
  • "As-Is" Service Delivery: Except as expressly stated in a written enterprise SLA, academic platforms are provided on an "as available" basis without implied warranties of fitness for a specific non-curriculum application.

9. Dispute Resolution & Governing Jurisdiction

These Terms and all disputes arising from your relationship with LearnTech Academy are governed by and construed in accordance with the laws of the Republic of India:

  • Informal Negotiation: Parties agree to attempt to resolve any dispute, grievance, or claim amicably by submitting written details to our legal desk for a mandatory 30-day negotiation period.
  • Arbitration: Any unresolved dispute shall be referred to and conclusively resolved by binding arbitration under the Arbitration and Conciliation Act 1996 (India). The arbitration shall be conducted by a sole arbitrator mutually agreed upon, seated in Madurai , Karnataka, conducted in English.
  • Judicial Jurisdiction: The competent civil courts situated in Madurai , Karnataka, India shall have exclusive jurisdiction over any legal proceedings arising hereunder.

10. Policy Modifications & Legal Inquiries

LearnTech Academy reserves the right to modify these Terms to accommodate evolving service offerings, technological updates, or legislative changes. Continued utilization of our academic portal or IT services subsequent to the publication of updated terms signifies agreement to the revised stipulations.

LC
Office of the Legal Counsel & Contracts
LearnTech Academy
Campus & Corporate Office: Melur, Madurai, Tamil Nadu, India (Landmark: Online)
Contract & IP Desk: [email protected]
Admissions & Refunds: [email protected]
Phone / WhatsApp: +91 9791641824 (Daily 9:00 AM โ€“ 8:00 PM IST)
LearnTech Academy

Your integrated partner for academic excellence and technology solutions. Helping learners grow and businesses thrive since 2016.

๐Ÿ“ Melur, Madurai, Tamil Nadu, India (Landmark: Online)

๐Ÿ“ž +91 9791641824

โœ‰๏ธ [email protected]

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